Refund policy

REFUND & RETURN POLICY

Effective Date:05/19/2026

At Za Life LLC, customer satisfaction is important to us. Due to the nature of hemp-derived products, please review our return and refund policy carefully.

1. Return Eligibility

Returns may be accepted under the following conditions:

• The item arrived damaged or defective
• The incorrect item was received
• The product remains unopened and unused
• A return request is submitted within [7–14] days of delivery

2. Non-Returnable Items

For safety and compliance reasons, the following items are generally non-refundable:

• Opened hemp products
• Consumable products
• Clearance or sale items
• Gift cards

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the item and packaging
• A description of the issue

4. Refund Process

Approved refunds will be processed to the original payment method within [5–10] business days.

Shipping costs are non-refundable unless the error was caused by Za Life LLC.

5. Exchanges

We may offer exchanges for defective or damaged items depending on product availability.

6. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error.

7. Contact Information

To request a return or refund, contact:

Za Life LLC
Email: eddiemccoy85@gmail.com
Phone: (910)-766-0060